Operations Management W/Cd 9th Edition By Jay Heizer

Operations Management provides a broad introduction to the field of operations in a realistic, practical manner using the best of available research and practice. It explains the theory and practice of operations management with the aid of examples and video case studies covering a wide range of products, services, and sectors. The specific needs of Indian students and managers are addressed by providing valuable insights into operations management issues and practices across various sectors in India. Students are encouraged to apply their learning to real-life challenges through a multitude of problems in the text and integrated case studies on video.

• Case studies drawn from global and Indian companies such as Darden Restaurants, Hard Rock Caf?, Hewlett-Packard, Titan Industries, and Hidesign
• Balanced coverage of examples from the service and the manufacturing sector
• Expanded coverage on outsourcing as a supply chain strategy
• A chapter on maintenance and reliability available online as a free download

PART I: Introduction to Operations Management

1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Forecasting

PART II: Designing Operations

1. Design of Goods and Services
2. Managing Quality
3. Process Strategy
4. Location Strategies
5. Layout Strategies
6. Human Resources and Job Design

PART III: Managing Operations

1. Supply Chain Management
2. Inventory Management
3. Aggregate Planning
4. Material Requirements Planning (MRP) and ERP
5. Short-Term Scheduling
6. JIT and Lean Operations
7. Project Management

PART IV: Quantitative Modules

Jay Heizer is the Jesse H. Jones Professor of Business Administration at Texas Lutheran University. Barry Render is the Charles Harwood Professor of Operations Management at Crummer Graduate School of Business, Rollins College. Jagadeesh Rajashekhar is an Adjunct Faculty at Fox School of Business and Management, Temple University.